PrintMyThing: 2008-04-20

Apr 25, 2008

Metamerism: Matching Colors

You know how sometimes dark blue can look like black in your closet and you only find out when you're halfway to work and notice that your socks don't match? It happens as a result of a property called Metamerism. Under different types of lighting (fluorescent) certain colors can appear to match while under a different light source (daylight) they can look very different.

That same thing can happen with a sticker. We at PrintMyThing deal with this so much that we have a light booth that allows us to look at our stickers under the three major kinds of light and make sure we match your chosen colors with them all. The 3 light sources are: fluorescent, incandescent and daylight.

Apr 24, 2008

We're Online: Live Support does add value

Live Support: Hello, how may I help you?

Customer: I'm having trouble deciding between the Foil & Ink labels. I like how the Foil Labels are so shiny and sophisticated looking, but the Ink labels give me the ability to use gradients and screens of colors.

Live Support: Yes, there are certainly benefits to each process, but I think we can narrow it down by going through some simple questions about your company, products and intended use.

Customer: Ok, well I run a retail store selling craft products. I'm looking for labels to go on a wide variety of my products like: Candle Jars, Paint, Art Supplies, etc.

Live Support: It sounds like you need a durable, versatile label that can be used in many different ways...I would suggest going with an Ink Label

Customer: Thanks, that does make sense.

Sounds helpful huh? We think so, that's why we have two people that spend most of their day chatting with people just like you, answering questions, providing advice, generally just helping out. The best part of our Live Chat is that they are in the same office with the Graphic Artists, Sales People, and best of all...the Production facility is about 100 steps down a hallway. Any questions you have can be answered, even if the Live Chat person has to go out and talk to one of our experienced printers or have a chat with a graphic artist. If the Live Support button (Seen Above) is green, that means we are online, if it's red, go ahead and leave a message and we'll be sure to get back as soon as possible.

Apr 21, 2008

Get friendly with the environment!

We want to see eco-friendly products in your store on your products and in your customer's hands. This Tuesday is EarthDay, so all week long we are offering Free Shipping to make it easy for you to get friendly with the environment. (Click here to view our eco-friendly lineup)

What others are saying

Isabel Andrews, YourStory, Inc.

"How pleased I am with the ribbon with our corporate logo. Our gift packages look quite elegant and at a reasonable price. As a business owner who values quality and customer service, I very much appreciate your company's efforts. I was impressed with the level of service...your staff was knowledgeable and very professional."

Giovanni Naso

"We love the labels! They came out awesome!!! Thank you so much for making our new business a great success!!"

Allison B. Gray

"I just wanted to tell you how impressed I am with the service I have received from you. I received my order today (ahead of schedule) and am very pleased with the product."

Julia L. Fairchild

"I wanted to take the time to thank you so much for your terrific service and wonderful product. I have shared with my associates what you have to offer. Again you are terrific. I have never had service like yours."

Judy Darlak

"The ribbon was absolutely perfect. Management was extremely pleased with the color and print format. We will definitely use you again in the future. Excellent service, excellent product."

Kelly

"I received the ribbon this morning. It is beautiful! Thanks for all your hard work."

Amanda

"Hi Donna, we're pretty much finished with our holiday gift extravaganza and I just wanted to let you know that we loved the cards. Everyone complimented us on them and in the end we were all really happy with the way they looked (& forgot all about the Muse sticker!). So I wanted to say thanks so much for all of your efforts with this unique printing job and for being so very helpful from beginning to end."

TruBooks, LLC

"I received my order today and they look GREAT! Thanks a million."

Sue Garber

"They came out perfect for me, especially because I didn't really know what I was doing. I am extremely pleased with your company and product and work and thank you so much... Your company and you provided EXCELLENT CUSTOMER SERVICE."

Kimberly

"Wow, what fabulous customer service...thank you! Again, thank you!"

Franny

"Some people do their jobs...and then there is you...who goes over and above. You've made my business run more smoothly then it could've...because of your attention to detail and the way you always make sure that we are getting exactly what we need. Thank you! You are the best."

Linda Kramer

"I received them right in time. They are awesome boxes and fit nicely into our theme for the event. Several people commented on how nice they were. Thank you for your friendly, professional help. I have your company's website as a favorite and will review items that we need for other upcoming packaging and event needs."

Circe J. Gray Le Compte

"I purchased the labels to decorate my wedding favor boxes. The entire process - from the selection of the label to the online design tool - was so easy, and the labels themselves provided the perfect finishing touch. The guests loved them!"

Vivian Pietrzak

"I received my order... and absolutely LOVE my labels. I've been looking for a label printer who would be willing to use my own graphics/fonts/logo; you not only made my own custom labels, but made them beautifully. Your company is a keeper - thanks for the fast, easy order."

Ron and Sandra Kleier

"Just wanted to let you know that we received our labels, and LOVE them! They look absolutely great. They sure make our candles look professional. Thanks so much. We sure do appreciate everything. Thanks!"

Lauren Mullins

"We received the stickers...they were fantastic! Better than we anticipated, in fact! Also, my entire team has been impressed with you, Charlotte and your impressive level of professionalism. We look forward to collaborating again soon."

Jessica DiSimone

"I placed my order last night on the computer for the labels and address labels. I cannot tell you how fabulous you guys have been to work with. I must say I have never seen customer service like this. Your attention to detail, courteousness and product knowledge is impeccable. You guys really made sure that I felt comfortable ordering and that I had everything I wanted, even if it wasn't available on the website. There should be more people like you guys out there to help the public in such a kind and generous way. I will certainly come back to this company for a variety of reasons, but mainly because of people like you. I really commend you on a job excellently done. Again, my sincerest thank you!"

Monica Heeren

"I just received my order of a gold foil embossed labels and they look terrific, THANK YOU! This was my first order with you and will certainly not be my last. They were easy to order, the prices reasonable and you customer service was very helpful. Happy Holidays from a very Happy Customer!"

Kim Sweeney

"Everything came in PERFECT! Thanks for pushing the order through……you have been simply terrific! I have been dealing with many vendors in preparation for our upcoming meeting, you have provided us the very best service. We will be back to visit you soon!"

Nola Vaughn

"I want to express to you how much I appreciated your help and the stellar Customer Service that you provided. That is a rare find these days. Your company must be very nice to work for if everyone is as conscientious as you have been. I look forward to doing more transactions with you in the future."

Mary Murphy

"I wanted to say thank you thank you! I had called Friday AM to let you know that I loved the design you sent and the prompt service too... I will recommend your company to others too!!"

Christine Henson

"Everything came out fantastic and arrived here as planned, on Friday. I was so happy with the way it all looked I couldn't believe it. Thanks for all your care and concern with my order; you'll be the first one I call when I need anything like this done."

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